Rising to the Occasion: How HR is Changing to Embrace Digital Transformation

Published by Cielo

Human Resources (HR), as a practice area and business function, is undergoing the greatest level of change it’s ever experienced. The scope of HR’s role has expanded rapidly, going beyond clerical to one that is transformative and business critical. Demands on HR were already increasing dramatically when the onset of the global pandemic added fuel to the fire.

So how is HR prioritizing the demands placed upon it? And where will the focus be in the coming three years?

This report explores these questions and more with the context of these key themes.

1. HR responsibilities are increasing and require more expertise. This includes a stronger focus on training and development to address skills gaps, worker productivity, remote work enablement, employer branding, diversity, equity, and inclusion— and even real estate.

2. New technology is touching every element of HR, from recruiting to onboarding, employee data security and engagement. Artificial Intelligence is no longer down the road, it’s now a “must have” for world class organizations. HR is faced with a digital transition necessary to take advantage of the technology now available.

3. The demand for workers is growing, even in the face of economic uncertainty. This leads to conflicts between hiring managers and candidates, as well as between hiring managers and recruiters.

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